⭐Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We are on a mission to unlock a dynamic lifestyle anytime, anywhere.
🏘️Operating in over 30 U.S. markets with more than 1,000 units across 150+ buildings, we provide a home away from home to travelers, a sustainable renting model to building owners and managers, and a positive and committed relationship with the communities we serve.
🚀Founded in 2017, Frontdesk is a hospitality company providing flexible stays for the modern traveler and can be found not only on our own website, but also on travel sites like Expedia, Airbnb, Booking.com, Marriott, VRBO, and more. With an average rating of 4.7 out of 5 stars, Frontdesk maximizes guest flexibility with zero compromises on reliability.
📍Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are based, our culture is defined by service, optimism, humility, and vision. Together, we have built a company where passion is key and our core values are at the heart of everything we do.
Core Values:
🚽 Clean the toilets. We don’t put ourselves above any task. We all contribute wherever needed.
💛 Do the right thing. We operate with integrity, never cutting moral corners. We are committed to quality outcome even if it takes extra energy or time.
🤝 Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve.
🌟 Wow our guests. We strive to exceed the expectations of every single guest, every time. Every guest and every stay matters to us.
💪 Own it. We have a culture of bravery and personal responsibility. When mistakes happen, we fail fast and learn steadily.
🪴 Growth Mindset. We reach for our own growth, and encourage each other to grow. We will always support you along the way.We are seeking a dedicated Traveling Operations Task Force and Training manager with an entrepreneurial spirit to support our growing and existing portfolio. The ideal candidate is someone who has a track record of success and the ability to travel for extended periods of time.
The Traveling Operations Task Force and Training Manager is someone who will fill in for Hospitality Operations Managers (HOM) where there is a vacancy, help to launch new markets, and provide in-person support to HOM in identifying and solving the root causes of guest issues in their markets. In this role, quickly building relationships of trust and influence with local-level team members to consistently deliver 5-star stays is key. This role will be charged with responsibility for all aspects of operations for the market they travel to; They will provide support and supervision to the local team and front-line associates. He or she will ensure that financial performance is optimized, that high-quality product and service levers are maintained, and that the market is operated in compliance with state, federal, and local regulations as well as company and brand standards.
The number of hours worked each week will fluctuate depending on operational needs. While on assignment, the workload can be anywhere from 30-50 hours per week. The duration of each travel assignment is typically 2-6 weeks. In-between assignments, the workload drops significantly and often falls below 25 hours per week.
Comfortable with extensive and extended travel depending on business operational needs.
Hold a valid driver’s license.
21 years or older to meet age requirements for most car rentals.
Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Tech-savvy and familiar with Zoom, Hangouts, and Google Workspace (especially Sheets).
2+ years in hospitality, project management or high-growth startup operations preferred.
Passionate about delivering quality training, recruiting, and onboarding.
Have excellent problem-solving skills including the ability to digest information from multiple sources, interpret results and quickly derive recommendations.
Self-starter and comfortable multitasking in an extremely fast-paced environment.
An excellent communicator and confident in written and verbal skills.
Travel to multiple market locations in the US (duration of each travel assignment varies but typically is 2-6 weeks)
Oversee success of daily operations in the market
Staff, train, and manage local housekeeping team
Step in to cover when housekeeping team is understaffed
Set up vendor partnerships for essential operational functions including laundromats, security companies, etc.
Create and communicate company-wise training initiatives and universal Guest Experience standards
Assist with the hiring, onboarding, and training of new Hospitality Operations Managers
Support the execution of training programs designed to grow and develop people leaders in alignment with our talent strategies
Supports pulling data for operational metrics and efficiencies to help drive development and analysis for the HOM training program
Aid markets by providing additional training or local support to HOM and frontline team members when needed
Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation
Schedule:
Holidays
Monday to Friday
On call
Weekend Availability
Experience:
Management: 2 years (Preferred)
License / Certifications:
Driver’s License (Required)
Work Location:
On the road
Frontdesk is an Equal Opportunity Employer where everyone belongs, and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Frontdesk will not discriminate against any protected status under federal, state, or local law.