Jobs at Frontdesk

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Traveling Operations Task Force and Training Manager

Remote, Remote · $50,000 -$55,000
Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We operate in 35 U.S. markets and have more than 1000 units across 150+ buildings. We’re scaling rapidly in pursuit of bringing seamless stays for the modern traveler. Our culture is defined by service, optimism, humility and vision. Our team is always welcoming new visionaries, real estate enthusiasts, and prospective team members who have the same passion to serve our guests and partners exceptionally.

We are seeking a dedicated Operations Task Force & Training Manager with an entrepreneurial spirit to support our growing and existing portfolio. You have a track record of success and the ability to travel 90% of the year for task-force assignments of varying duration.

Our Operations Task Force & Training Manager is someone who would help launch new markets and fill in for City Managers where there's a vacancy. They will also provide in-person support to City Managers in identifying and solving the root causes of guest issues in their market. In this role, quickly building relationships of trust and influence with local-level team members to consistently deliver 5-star stays is key. They will leverage learning gathered at the local level to own and lead our new department-wide virtual operations training program.

Essential Job Activities:
  • Travel to multiple market locations in the US.
  • Travel requirement 90% (per diem, car rental, and housing provided).
  • Setup vendor partnership for essential operational functions including laundromats, security companies, etc.
  • Create and communicate company-wide training initiatives and universal Guest Experience standards.
  • Build and maintain solid cross-functional relationships with the new City Manager (CM).
  • Assist with the hiring, onboarding, and training of new CM.
  • Support the execution of training programs designed to grow and develop people leaders in alignment with our talent strategies.
  • Supports pulling data for operational metrics and efficiencies to help drive development and analysis for the CM training program.
  • Aid markets by providing additional training or local support to CM and frontline team members when needed.
  • Selects, hires, trains, and develops 5-star front-line team members when assisting with the launch, vacancies, and in-market support.
  • Hold a Valid Driver's License.
  • 21 years or older to meet age requirements for most car rentals.
  • You're Tech-savvy and familiar with zoom, hangouts, google docs, and spreadsheets.
  • 2+ years in hospitality, project management, or high-growth startup operations preferred.
  • Passionate about delivering quality training, recruiting, and onboarding.
  • Have excellent problem-solving skills including the ability to digest information from multiple sources, interpret results and quickly derive recommendations.
  • Self-starter and comfortable multitasking in an extremely fast-paced environment.
  • Have strong attention to detail and possess strong organization and time management skills.
  • An excellent communicator and confident in written and verbal skills.

At Frontdesk we are an EOE, Including Disability/Vets.

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