Jobs at Frontdesk

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Strategy and Operations Manager

Remote, Remote
Purpose of the Job

We’re building the #1 operations team in the hospitality industry. Our ideal candidate for this role is a collaborative leader that will support HQ and local teams by spearheading initiatives that aim to deliver 5 star stays to every Frontdesk guest. You’re flexible and comfortable adapting your day to day routines to fit the ever-changing needs of our operations. You’ll work closely with our Director of Operations and COO to optimize employee retention, strategic initiatives, and operational standards. 

Essential Job Activities

Team Development
  • Hold City Manager accountable to metrics performance
  • Moving metrics to ensure we are meeting quarterly and annual goals
  • Identify, Discuss, Solve to drive efficiencies within the operation
  • Coach and counsel City managers on your team towards success
  • Help city managers build 5 star cleaning teams and develop top performers
  • Represent and advocate for City Managers needs and objectives within Frontdesk.
  • Identify exceptional talent for movement along the FD operations
  • Hold 1-1s biweekly and Monthly Team Meetings
  • Travel to underperforming markets once a quarter 
  • Travelling will be as needed but will not exceed 90% 

Financial Leadership
  • Hold the team accountable to managing their Profit and Loss statements and to meeting key expense metrics
  • Identify opportunities to roll out initiatives to  meet and exceed goals and use operational tools to monitor costs
  • Provide regular feedback based on analysis of key metrics for financial growth, including but not limited to, Profit and Loss Statements, weekly financial expense reports, laundry, and  labor budgets
  • Guide and set goals for the team/s using EOS framework
  • Identify operational weaknesses and help improve or innovate processes
  • Build, maintain, communicate, and present detailed reporting
  • Present models, findings and insights to senior management to drive business decisions
  • Collaborate with local teams and HQ to assist in marketing, product development, sales, and other company wide functions
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